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Frequently Asked Questions
How do I track my order?
After placing your order, you will receive a tracking number via email once your package has shipped. You can use this tracking number to monitor your order’s journey to your location.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. Please contact our customer service team as soon as possible to request changes. After 24 hours, the order will likely be processed and shipped.
Is there a return policy for SmileBright products?
Yes, SmileBright offers a return policy for defective or damaged items. If you are not satisfied with your purchase, please contact our customer service within 30 days of receiving your order for assistance with returns or exchanges.
What products does SmileBright sell?
SmileBright offers three premium oral care products: The SmileBright™️ Water Flosser, The SmileBright™️ Ultrasonic Toothbrush, and the SmileBright™️ LED Teeth Whitener. These products are designed to help you maintain a healthy, bright smile.
Where does SmileBright ship its products from?
All SmileBright orders are shipped from our warehouse in Asia, ensuring fast and reliable delivery worldwide.
How long will it take to receive my order?
Orders from SmileBright typically take 7-13 business days to arrive. Fulfillment takes 1-3 days, and shipping times may vary based on your location.
Do you offer international shipping?
Yes, SmileBright ships products worldwide. No matter where you are, we can get your order to you in a timely manner.